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Returns & Refunds

Last Updated: September 15, 2026

We are committed to ensuring that you are completely satisfied with your purchase. If for any reason you're not happy with your order, we offer the option to return it or request a refund based on the terms outlined below.

Return Policy for Parts

30-Day returns: We offer a 30-day return period for eligible items purchased directly from our online store. Return requests must be submitted within 30 days from the delivery date, subject to our return policy terms and conditions.

Order Cancellations: An order once placed by the customer will be processed and shipped on the same day based on the availability of the parts. So, the order once processed or shipped cannot be cancelled. However, upon the request of the customer, if the order isn’t processed and shipped due to non-availability or any other technical reason by the time of receiving the request may be cancelled. However, a transaction charges of 4% will be charged to the customer.

Eligibility for Return: Orders cannot be canceled once they are processed. To qualify for a return or refund, the following conditions must be met:

  • The item must not be installed, must be unused, undamaged, and in its original packaging, including all original manuals, with no signs of wear.

  • The return request must be submitted within 30 days of the delivery date.

  • The item must be purchased directly from our website.

  • Incorrectly ordered items may only be returned with prior authorization from our team. Unauthorized returns will not be accepted.

  • Return requests should ONLY be submitted via email (contact@partsfe.com). 

  • Requests made through phone calls or chat will not be accepted.

  • Returns MUST be received within 15 business days from the authorization date.

  •  After receiving the returned product, we require 2 to 3 business days to verify it and confirm.

  •  If any returned product is found to be used, installed, tested or damaged it will not be refunded and will be scrapped in a week after intimating the customer.

  • The customer is responsible for all return shipping fees and must ensure the returned item is properly insured during transit. We are not responsible for lost or damaged items during return shipping.

Non-Refundable Items: The following items cannot be returned or refunded:

  • Personalized or custom-made items.

  • Special order items.

  • For any used, installed, tested, damaged products in general, return will not be refunded and scrapped in a week after inspection got completed and intimated to the customer.

Damaged or Incorrect Items: If you receive damaged goods, a partial shipment, or incorrect items, please report it within 2 business days from the delivery date.

Initiating a Return: To start a return, please contact our customer support team at contact@partsfe.com. Include your order number, a description of the issue, and any relevant details. Our team will guide you through the return process.

Return Process: For approved return requests, we will send you detailed instructions on how to return your item. Please follow the instructions carefully for a smooth return process:

  • Email us the details of your return to receeive RMA number to intiate the retun process.  

  • You can also Login for RMA here.

  • Ship the items back, with the RMA label on the box, to the provided address.

  • Do not write anything on the original packing box. Items won't be accepted otherwise.

  • DO NOT SEND RETURNS TO THE CORPORATE ADDRESS LISTED ON OUR WEBSITE.

Return Shipping Costs: The customer is responsible for all return shipping costs. Additionally, the customer is responsible for ensuring that the returned items are properly insured during transit. We disclaim all responsibility for any loss or damage to items returned in transit. The customer assumes all risk.

Refund Policy

Refund Process: Mere acceptance of the return request is not guaranteed for a refund or replacement. The part will be examined for any wear and tear or used or installed marks or damages and will be intimated to the customer. This process may take two to three days after the product reaches us. If any returned part is found used, Installed, tested or damaged it will not be refunded and scrapped in a week after inspection got completed and intimated to the customer.

Refund Method: Refunds will be issued using the same payment method used during the original purchase.

Refund Timeframe: Please allow up to 14 business days for the refund to appear in your account, depending on your financial institution.

Exchange Policy: We do not offer exchanges.

Restocking Fee: There will be no restocking fee. We do not charge a restocking fee.

Policy Updates: Please note that our returns & refunds policy may change from time to time. Any updates or modifications will be communicated through our website. Please refer to our site for the latest policy information.

Delivery, Returns & Refunds Policy for VITLife Equipment:

Order Cancellation:
Once an order has been processed, it cannot be canceled.

Returns, Exchanges & Replacements:
We do not offer returns, exchanges, or replacements after an order has been delivered.

Defective Products:
For products reported as functionally defective, an authorized technician will conduct an on-site inspection. Following the inspection, we will determine the most appropriate resolution, which may include repair of the unit, replacement of the defective part, replacement of the unit, or a refund. Any repair, replacement, or refund will be subject to the technician's inspection findings and approval.

Delivery Inspection:

  • Customers must inspect the product before accepting delivery and signing the Proof of Delivery (POD).
  • Please check the entire unit carefully for any damage, dents, scratches, or other issues.

If Damage Is Found: If the product is damaged at the time of delivery:

  • The customer must accept the delivery and clearly note all damages on the POD before signing.
  • Write clear and detailed damage remarks on the POD before signing and before the delivery truck leaves.
  • Take clear photos of the damaged area.
  • Keep a copy of the signed POD.

Damage Claims:
If a damaged or defective product is reported and properly documented on the POD, an authorized technician may be assigned to inspect the unit. Based on the inspection findings, we will determine the appropriate resolution, which may include repair, replacement of the damaged or defective part, replacement of the unit, or a refund.

Required Documents for Damage Claims: To review a damage claim, we require:

  • A copy of the signed POD with damage remarks.
  • Clear photos showing the damaged area.
  • The photos must match the damage described on the POD.

Claims cannot be accepted if:

  • The product was not inspected at the time of delivery. 
  • Damage was not noted on the POD before signing.
  • The required supporting documentation was not provided.

Contact Us
For inquiries or support, we’re happy to assist.

Legal Compliance: All contracts and disputes arising out of or related to these terms and conditions shall be governed by the laws of the United States, with jurisdiction vested in the courts of the state in which the company is based.